Behavioral Health Representative I

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Santa Clara - 5616 Lawndale St. Houston, TX 77023

Behavioral Health Representative I - Job Overview

Schedule: Monday-Friday | Hybrid

At Legacy Community Health, we are more than just a healthcare provider; we are a community-focused family, dedicated to making a meaningful impact on the lives of those we serve. As a Behavioral Health Representative I, you will play a vital role in supporting our on-site Behavioral Health providers and ensuring that our patients receive the compassionate care they deserve.

• Collaborate with a dynamic team dedicated to improving community health.
• Enjoy a supportive work environment that emphasizes work-life balance and personal fulfillment.
• Engage in meaningful work that directly impacts the well-being of our patients.
• Seize opportunities for growth and personal development within our organization.
• Be part of a mission-driven organization that values your contributions.

Key Responsibilities

• Arrange language line interpretation services to ensure effective communication.
• Sort and dispense mail and faxes efficiently.
• Assist new patients with registration, ensuring a smooth intake process.
• Manage EHR and continuity of care lists to optimize patient care.
• Schedule, cancel, and reschedule appointments to maximize provider availability.
• Maintain a waitlist for Behavioral Health Services to fill open slots promptly.
• Process and follow up on internal service orders, including psychological testing referrals.
• Obtain and record vital signs accurately and promptly in EHRS.
• Screen new patients and complete necessary risk assessments.
• Provide translation services for monolingual providers as needed.
• Attend mandatory all-staff meetings to stay informed and engaged.
• Complete reminder calls to ensure patient compliance with appointments.
• Process prior authorizations for psychological testing and medications.
• Manage phone communications, including voicemail retrieval and provider notes.
• Offer data entry and general office support for Behavioral Health at the clinical site.
• Assist with triaging behavioral health emergencies in accordance with BH policies.
• Perform medical tasks such as blood draws, injections, and EKGs if qualified.
• Process lab service orders in EMR for patient care coordination.
• Provide cross-coverage and travel to other locations as needed.
• Foster a professional and courteous environment for patients and staff.
• Promote effective team relations to achieve departmental goals.
• Participate in safety training and understand job-related hazards.

Minimum Qualifications

• BLS (CPR & AED) Certified required
• Three to six months of related experience preferred
• One year certificate from college or technical school preferred
• Familiarity with BH preferred
• Familiarity with Microsoft Word, Outlook, and Excel
• Good direct and telephone communication skills
• Must be able to work in a team setting
• Leadership ability for program management, growth, and development within the Center and the Community
• Communication/interpersonal skills to interact courteously and professionally with associates and customers of various ethnic and socio-economic backgrounds
• Knowledge of and the ability to interact effectively with various community agencies and resources
• Coordinate multiple activities simultaneously
• Computer skills, especially in Microsoft Office (Word, Excel, PowerPoint)
• Bilingual English and Spanish speaking preferred

About Legacy Community Health

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.